Terms and Conditions

Standard Mental Health First Aid (SMHFA) Course and Retreat Enrolment Changes

Enrolment changes for courses or retreats are subject to the following fees, as relevant;

Cancellation Fees

The following fees apply in the case of a SMHFA course or Retreat cancellation:

Course Change Fees
Cancellation Fees >30 days notice	Full Refund
Cancellation Fees >7- 30 days notice	50% Refund
Cancellation Fees < 7 days	No Refund
MHFA Initiated – Cancelled Course	Full Refund

Transfer Fees

The following fees apply in the case of an enrolment transfer to a future course date:

Course Change Fees
Transfer Fee > 21 days notice	No charge
Transfer Fee < 21 days notice	150

Replacement Fees

The following fees apply in the case of a new candidate taking the place of another approved and enrolled participant:

Replacement Fee (only with 30 days minimum notice)

To complete your return, we require a receipt or proof of purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.